Clear personal data

Before you send in your mobile device, we recommend clearing your personal data from your device. Can’t clear your device? Don’t worry, we will make sure any personal data or information is deleted before refurbishing or recycling.

Perform a factory reset

For Apple iOS
  • Go to "Settings."
  • Select "General."
  • Select "Reset."
  • Select "Erase all content and settings."
For Android
  • Go to "Settings."
  • Select "Backup and reset."
  • Select "Factory data reset."
For Windows
  • Go to your app list.
  • Go to "Settings."
  • Select "About."
  • Select "Reset."
  • Select "Yes."

Turn Find My Device and Activation Lock off

(iOS devices only)

Turn Find My Phone off from your home screen:

  • 1. Tap Settings, then tap your name, and then tap Find My.
  • 2. Tap Find My Phone.
  • 3. Slide to turn Find My iPhone, Find My Network, and Send Last Location off. Sign in with your Apple ID, if necessary.

Turn Activation Lock off:

If you’re sending your device in to AT&T, you must turn off Activation Lock and erase all content and settings from your device. Keep in mind, erasing this will completely erase your device, turn off Find My, and remove the device from your Apple ID account.

To erase all content and settings, from your home screen:

  • 1. Tap Settings, then tap General.
  • 2. Tap Reset, and finally tap Erase All Content and Settings.